Shipping policy

Last updated: September 16, 2026

This Shipping Policy explains how Northline processes, ships, and delivers orders placed on northline.co.il.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or Israeli public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few additional days — we will notify you by email if there is a significant delay.

Shipping Destinations

We currently ship only within Israel. If you are located outside Israel, we are unfortunately unable to fulfill your order at this time.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on your delivery address and the shipping method selected. Estimated delivery times will also be shown at checkout and typically range from 2–5 business days from the date your order ships, depending on your location within Israel.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available, so you can follow your package's progress.

Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window, please contact us at hello@northline.co.il with your order number, and we will look into it with the carrier and work with you to resolve the issue.

Incorrect Delivery Information

Please make sure your shipping address is complete and accurate at checkout. Northline is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer, though we will do our best to help resolve any such issue.

Contact

If you have any questions about this Shipping Policy, please contact us at hello@northline.co.il.