Refund policy

Last updated: September 16, 2026

Thank you for shopping with Northline. This Refund Policy explains how returns, exchanges, and refunds work for orders placed on northline.co.il.

Return Window

You have 14 days from the date you receive your order to request a return. After 14 days have passed, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it.
• In its original packaging, with all original tags attached.
• Accompanied by proof of purchase (order number or receipt).

How to Start a Return

To start a return, contact us at hello@northline.co.il with your order number and the reason for the return. We will review your request and, if approved, provide you with instructions on how and where to send your item.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

You will be responsible for paying the shipping costs for returning your item, unless the item you received was damaged, defective, or incorrect, in which case we will cover the cost of return shipping. Shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at hello@northline.co.il if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — including a replacement or full refund, with no return shipping cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Exceptions

Certain types of items cannot be returned, such as final sale items, gift cards, and personalized or made-to-order products. Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

If you have any questions about this Refund Policy, please contact us at hello@northline.co.il or at 10 ע. הלל, 4334719 רעננה, Israel.